Set out below are the terms and conditions at Skintec Clinics and what we provide to our clients. By booking an appointment you are committed to and have read and fully understand our terms and conditions.
Appointments and cancellations
All of our Nurses and therapists are trained and approved in accordance with the company’s treatment protocols
If you are unable to attend your appointment, please contact us immediately on the appropriate clinic number. We will need to know that you wish to cancel by 9am on the clinic opening.
We ask that you arrive at least 10 minutes prior to your appointment so that the necessary consultation forms can be completed. We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in well in advance unless in an emergency
Prior to your appointment we will inform you of any requirements in advance of your treatment. Failure to follow the guide lines can result in our therapist cancelling the appointment or giving a reduced treatment time
We do not allow children in the treatment rooms at any time. Children cannot be left in the reception unattended. Any client who requires treatment and brings a child with them must also be accompanied by another adult to supervise the child whilst you are being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the treatment cost or deposit.
Credit card details, deposits and payments
We don’t offer refunds for treatments as there is no guarantee how each individual will respond to treatment
Courses
All treatments purchased as a course must be paid for in full in advance of the first treatment and must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be lost.
Courses of treatment are only refundable for medical reasons. Any refund agreed is calculated by Skintec deducting the full list price of all treatments already taken.
All pre-paid courses are non-refundable and valid for 12 months from the date of booking.
If you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note. This policy does not apply to products which have been used or opened.
Suitable for treatment
Our practitioners will carry to an assessment to determine if the treatment is suitable for you, and how effective this will be. We will inform you prior to any treatment being carried out. If you are not suitable we will inform you as to the reasons why and we may refer you onto our consultant or other professional. You will only be liable for the cost of the initial consultation with our therapist.
Liability
Skintec Clinic will not be liable in contract, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Skintec Skin Clinic with all the correct medical details prior to each treatment. Skintec Skin Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details on their consultation form or to the practitioners,
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Skintec Skin Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Skintec Skin Clinic’s liability for death or any personal injury resulting from Skintec Skin Clinic’s negligence.
Your right to complain
Skintec endeavours to treat all its clients appropriately, compassionately, fairly and with the utmost respect. If, however, you have an issue with any matter in relation to your treatment at Skintec Skin Clinic or practitioner you are entitled to lodge a complaint, by telephone or in person or by writing to one of our directors. If you require assistance with making your complaint, one of our directors will be able to assist you.
The member of staff who initially receives the complaint will convey the details to the Clinical director. All complaints are taken seriously and we will reply with a letter within 5 days.
During the course of the investigation, Skintec may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s Directors will review your case.
If the complaint cannot be resolved then the matter will be referred to the appropriate pathway we have in our clinic’s protocols.
Discounts/Offers/Vouchers(not gift vouchers)
Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
One voucher per person.
The voucher should be surrendered upon purchase of the treatment.
Offer is subject to patient suitability for treatment.
Voucher is non transferrable and cannot be exchanged for money.
Data protection
We will never give your personal details to anyone outside Skintec Skin Clinic without your consent first. We will analyse your purchase history to provide you with relevant and personalised offers and information and advice. We are GDPR compliant.
